Privacy policy

Working draft — this text must be completed with the operator's details and reviewed by a lawyer before launch.

Data controller: [COMPANY NAME], [ADDRESS], email: [—].

Data processed: name, email, phone, address (for at-home services and billing), pet data, booking messages, booking and payment history. For Sitters, additionally: a copy of the identity document (for verification only) and IBAN.

Card details are never received or stored by LunaJoy; they are processed directly by NETOPIA Payments or PayPal.

The Client's address and phone number are shown to the Sitter only after the booking is confirmed (paid).

Legal bases: performance of contract, legal obligations (accounting), legitimate interest (platform safety).

Retention: [TO BE DEFINED]. Sitter identity documents: [TO BE DEFINED].

Your rights: access, rectification, erasure, restriction, portability, objection, complaint to ANSPDCP.